🚚 Shipping Information

At CAPCITY, we aim to deliver your order safely, efficiently, and on time. Below is everything you need to know about how shipping works.

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📦 Order Processing

• Orders are processed within 1–3 business days after payment confirmation

• Orders placed on weekends or public holidays are processed the next business day

Once your order is dispatched, you will receive tracking details.

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🇿🇦 Nationwide Delivery

We deliver nationwide across South Africa using trusted courier partners to ensure reliable service wherever you are.

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🚛 Our Delivery Partners

We use the following courier services:

PAXI (PEP Store Collection)

• Delivery to your selected PEP store

• Estimated delivery: 5–7 business days

• You will receive an SMS when your parcel is ready for collection

 

The Courier Guy (Door-to-Door)

• Delivered directly to your address

• Estimated delivery: 2–5 business days

Courier availability may depend on your location and order size.

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💰 Shipping Fees

• Shipping costs are calculated at checkout

• Fees vary depending on courier option and delivery location

• All costs are shown before payment is completed

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🔍 Tracking Your Order

Once your order has been dispatched:

• A tracking number will be sent via email or WhatsApp

• Customers are responsible for monitoring delivery using the tracking provided

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⚠️ Important Notes

• Delivery times are estimates and may vary due to courier delays

• Customers must ensure delivery details are accurate at checkout

• CAPCITY is not responsible for delays caused by courier companies once orders are dispatched

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📦 Uncollected or Returned Parcels

• PAXI parcels not collected within the courier’s holding period may be returned

• Orders returned due to incorrect details or failure to collect may require additional shipping fees for re-delivery

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📞 Need Help?

If you have any questions about shipping or your order, contact us at:

📧 info@capcity.co