FAQs

❓ Frequently Asked Questions (FAQ)

Orders & Payments

How do I place an order?

Simply select your preferred item, add it to cart, and complete checkout using our secure payment options. Once payment is confirmed, your order will be processed.

What payment methods do you accept?

We accept secure online payments via trusted South African payment gateways. All transactions are encrypted for your safety.

Is it safe to shop on CAPCITY?

Yes. Our website uses secure payment systems and SSL encryption to protect your personal and payment information.

Shipping & Delivery

Do you deliver nationwide?

Yes, we deliver nationwide across South Africa.

Which courier companies do you use?

We deliver using:

  • PAXI (Pep Store collection)

  • The Courier Guy (door-to-door delivery)

Courier options may vary depending on your location and order size.

How long does delivery take?

  • PAXI: 5–7 business days

  • The Courier Guy: 2–5 business days

Delivery times are estimates and may vary due to courier delays.

Will I receive a tracking number?

Yes. Once your order has been dispatched, a tracking number will be sent via email or WhatsApp.

Returns & Refunds

Can I return or exchange an item?

Yes. Returns or exchanges are accepted within 7 days of delivery, provided the item is unused, unworn, and in original condition with tags attached.

Do you accept returns on worn caps?

No. Due to hygiene and wear considerations, worn items cannot be returned or exchanged.

 

What if I receive a faulty or incorrect item?

If your item is faulty or incorrect, contact us within 48 hours of delivery with photos. We will assist with a replacement or refund.

Products

Are your caps authentic?

Yes. We focus on supplying authentic, high-quality fitted caps sourced from trusted suppliers.

How do I choose the correct size?

Sizing information is provided on each product page. If you’re unsure, feel free to contact us before placing your order.

General

Do you have a physical store?

No. CAPCITY operates as an online-only store, allowing us to serve customers nationwide efficiently.

How can I contact you?

You can reach us at:

📧 info@capcity.co

or via WhatsApp during business hours.

What are your business hours?

Monday – Friday: 9:00 AM – 5:00 PM

Weekends & Public Holidays: Closed